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Shipping & Returns

Shipping policy

  • International shipping takes within 1 week time delivery usually.
  • All orders will be insured for the full purchase amount, and can be tracked online.
  • We are a professional online dealer, all the orders will deliver right to your door.Please make sure you are at home when the packages will be arrived.
  • All the packages will be mailed inside another box!!
  • After placing orders,please check your email here to get order confirmation,and you also can track your order online after we sent you the tracking No.
  • Customs fees may also be required for shipments to international customers; we have no control over these charges and cannot predict what they may be. It is the customer's responsibility to pay any additional charges for customs clearance and to clear the package from customs.

Return policy

  • We are committed to your complete satisfaction. All ordered items here are closely to the word here "what you see on our website are what you get in 7days".Before enjoying easy exchange & return policy,You must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
  • All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: all returned items are subject to a 15% restocking fee. Shipping and handling charges are non-refundable.
  • We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, do not worry about the lost shipments for we will pay your insurance.
  • All returned merchandise should be sent to the shipping address we email you after you get.

Exchanges

  • We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you.If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
  • You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
  • We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.

Order Cancellation

  • All costumes from gekkoucosplay made in your own size,please check your order carefully before submitting.In the event that a mistake has been made on a processed order,please email us in 8 hours after your submitting, Order Cancellations or Changing only works in this time frame.Cause that we process all orders as quickly as possible within 6-8 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

 

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